Refund policy

At CRE8 Studio, every product is made to order with care and precision. Because our products are custom-made specifically for you, we generally do not accept returns or exchanges once production has begun.

When we do offer a refund or replacement:

• The product arrived damaged during shipping
• There is a manufacturing defect (wrong cut, incorrect text, damaged finish)
• The wrong item was dispatched

Important conditions:

• You must record an unboxing video at the time of opening your parcel. Claims without an unboxing video cannot be processed.
• Damage claims must be raised within 24 hours of delivery via WhatsApp or email.
• Refunds or replacements are offered at our discretion depending on the nature of the issue.

We do not accept returns for:

• Change of mind after order confirmation
• Minor colour variations due to screen display differences
• Custom orders where the design was approved by the customer before production

Refund process: Approved refunds are processed within 5–7 business days to the original payment method.